Communicate and provide guidance of the Bank’s performance expectations, goals, new/changed products, services, policies, and procedures to branch sales team in order to channel their efforts toward achieving the Bank targets and service quality standard;
Monitor sales team performance of assigned branches regarding:

Sales performance,
Customer services and sales skills of employee;
Product knowledge and presentation to customers;
Grooming and attendance;
Cleanliness and preparation of sufficient materials;

Conduct spot-check and gather customers feedbacks from relevant sources in order to identify and improve performance to further satisfy customers with superior services quality;
Provide guidance, counselling, constructive feedback and support to sales team’s performance issues in timely and professional manner to resolve any challenges/blocks and facilitate smooth working environment for them;
Identify areas of poor performance and take proper performance improvement actions immediately to avoid any operational risk associate with it;
Set coaching arrangement schedule for sales team and ensure proper execution as planned;
Collect, verify, consolidate and analyze sales performance report on a regular basis to line manager(s) for further processing;
Identify areas of improvement and development of individual sales performance to establish performance improvement plan that practically address the gaps;
Develops knowledge sharing processes and programs that encourage learning and collaboration for sales team;
Work collaboratively with relevant stakeholders that contribute to improvement of branch sales team by providing practical inputs/findings;
Act as a key role in promoting a collaborative and proactive working environment within the team through continuous feedback and guidance;
Keep a close eye on local competitors – what they do and how they perform in order to propose new sales opportunity to gain market share;
Handle other tasks as assigned.

Bachelor’s degree in Business Management, Finance and Banking or Professional Communication field;
Minimum three years of working experiences in sales, customer services, performance management or relevant field preferably in financial industry;
Knowledge of data collection, analysis, and data presentation;
Excellent coaching, follow-up, communication, problem solving and interpersonal skills;
Fast, flexible and multitasking attributes;
Ability to influence and motivate others;
Ability to use and communicate in both Khmer and English and/or other languages;
Microsoft Office and Bank’s software;
Strong dedication to details and accuracy.